Terms & Conditions

Welcome to shop.da3m.net, operated by Da3m Integrated Solutions (“Da3m”, “we”, “us”, “our”).

By accessing, browsing, or placing an order on this website, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions, along with our Return & Refund Policy.

If you do not agree, please do not use the website or place an order.

Checkout Agreement (Mandatory)

At checkout, customers must confirm acceptance by selecting the following checkbox:

☐ I agree to the Terms & Conditions and Return & Refund Policy

  • This checkbox is mandatory
  • Both policies must be clickable links
  • Orders cannot be completed unless the checkbox is selected

This confirmation forms a legally binding agreement between the customer and Da3m Integrated Solutions.

Company Information

  • Legal Name: Da3m Integrated Solutions
  • Website: shop.da3m.net
  • Email: sales@da3m.net
  • Phone: +201212222341
  • Address:
      • Elshahed Mahmoud Shukri Abdel Moneim St, Beit Al Ezz Tower, 7th Floor,

        Sidi Gaber, Alexandria, Egypt

      • 19 Youssef Elgendy St, Bab Ellouq, Abdeen, Cairo, Egypt

Scope of Services

shop.da3m.net provides:

  • IT hardware products
  • Networking & security equipment
  • Software licenses and subscriptions
  • Optional professional services (installation, configuration, support)

Some products are sold online at fixed prices, while others require quotation or project pricing.

Eligibility to Purchase

  • You must be legally capable of entering binding contracts.
  • Corporate purchases must be made by authorized representatives.
  • Da3m reserves the right to refuse or cancel orders at its discretion.

Product Information & Availability

  • Product descriptions are provided for guidance only.
  • Images are illustrative and may differ slightly from actual products.
  • Availability is subject to stock and supplier confirmation.
  • Da3m reserves the right to update information or pricing without prior notice.

Pricing & VAT

  • Prices are displayed in Egyptian Pounds (EGP) unless stated otherwise.
  • VAT is applied in accordance with Egyptian regulations.
  • VAT invoices are issued where applicable.
  • Prices do not include delivery unless explicitly stated.

Orders & Payment

  • Orders are confirmed only after payment approval or quotation acceptance.
  • Payment methods may include bank transfer, cash, or other approved methods.
  • Da3m may cancel orders due to pricing errors, stock issues, or payment failure.

Delivery & Shipping

  • Delivery timelines are estimates and may vary.
  • Delays caused by couriers, suppliers, or force majeure are outside Da3m’s control.
  • Risk transfers to the customer upon delivery.

Returns, Refunds & Exchanges

All returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms.

Software, Licenses & Digital Products

  • Software licenses and digital products are non‑returnable once activated.
  • License terms are governed by the respective vendors.
  • Da3m is not responsible for vendor policy changes.

Enterprise & Project Orders

  • Project‑based and enterprise orders are subject to quotation terms.
  • Such orders are generally non‑returnable once accepted and delivered, unless defective.

Warranty

  • Products are covered by manufacturer warranties.
  • Warranty claims are subject to vendor approval.
  • Da3m is not the warranty provider unless explicitly stated.

Limitation of Liability

To the maximum extent permitted by law:

  • Da3m is not liable for indirect or consequential damages.
  • Total liability shall not exceed the value of the purchased product or service.

Intellectual Property

All website content is the property of Da3m or its partners and may not be used without written permission.

Privacy

Personal data is handled in accordance with our Privacy Policy and Egyptian data protection laws.

Governing Law & Jurisdiction

These Terms are governed by the laws of the Arab Republic of Egypt.
Any disputes shall fall under the jurisdiction of Egyptian courts.

Changes to Terms

Da3m reserves the right to update these Terms & Conditions at any time.
Updates are effective once published on the website.