Privacy Policy

This Privacy Policy explains how Da3m Integrated Solutions (“Da3m”, “we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit or make a purchase on shop.da3m.net.

We are committed to protecting your personal data in accordance with Egyptian Personal Data Protection Law No. 151 of 2020.

Information We Collect

We may collect the following information when you use our website or services:

  • Personal Information
  • Full name
  • Company name
  • Email address
  • Phone number
  • Billing and delivery address
  • Tax or company registration details (for invoicing)
  • Order & Transaction Information
  • Products purchased or requested
  • Payment method (no card details are stored)
  • Invoices and quotations
  • Delivery details
  • Technical Information
  • IP address
  • Browser type and device information
  • Pages visited and usage data (via analytics tools)

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Issue invoices and quotations
  • Deliver products and services
  • Respond to inquiries and support requests
  • Manage returns, refunds, and warranties
  • Improve website performance and user experience
  • Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties

Legal Basis for Processing

Your personal data is processed based on one or more of the following:

Your consent

Performance of a contract (order fulfillment)

Compliance with legal obligation

Legitimate business interests (customer service, security, fraud prevention)

Data Sharing & Third Parties

We may share your data only with trusted third parties when necessary, such as

Delivery and logistics providers

Payment service providers

IT and system service providers

Government authorities when legally required

All third parties are required to handle your data securely and lawfully.

Data Storage & Security

Personal data is stored securely using appropriate technical and organizational measures

Access is limited to authorized personnel only.

We take reasonable steps to protect data against unauthorized access, loss, or misuse.

Data Retention

We retain personal data only for as long as necessary to:

Fulfill business and contractual obligation

Meet legal, accounting, and regulatory requirements

Once no longer required, data is securely deleted or anonymized.

Your Rights

Under Egyptian law, you have the right to:

Access your personal data

Request correction or update of inaccurate data

Request deletion of data where legally permitted

Withdraw consent (where applicable)

Object to unlawful data processing

Requests may be subject to legal and contractual limitations.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality

Analyze website traffic and performance

Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Email & Marketing Communications

We may contact you regarding orders, support, or important service updates.

Marketing communications will only be sent where legally permitted.

You may opt out of non‑essential communications at any time.

Data of Corporate & Business Users

When dealing with corporate or enterprise customers:

Personal data is processed strictly for business and contractual purposes

Authorized company representatives are responsible for providing accurate information

External Links

Our website may contain links to third‑party websites.

Da3m is not responsible for the privacy practices or content of external sites.

Changes to This Policy

Da3m reserves the right to update this Privacy Policy at any time.

Changes will become effective once published on shop.da3m.net.

Contact Us

For any questions or requests related to this Privacy Policy or your personal data, please contact us:

Da3m Integrated Solutions

Email: sales@da3m.net

Phone / WhatsApp: +201212222341

Address:

Elshahed Mahmoud Shukri Abdel Moneim St, Beit Al Ezz Tower, 7th Floor,

Sidi Gaber, Alexandria, Egypt

19 Youssef Elgendy St, Bab Ellouq, Abdeen, Cairo, Egypt